Please refer to this list of common questions and answers as we close out 2022 and get ready for 2023.
Q: Where can I view all of the Billing Inserts that came with my annual bill?
A: You can access the complete package of all Billing Inserts by clicking here to view them online.
Q: Why is the annual dues amount broken down into multiple parts on the bill?
A: The annual dues billing statement is broken down into multiple parts as the payment is distributed to three different vendors. The dues this year have not increased but have been broken out completely for full transparancy.
Dues are broken into the following payments:
- National Association of Realtors® (NAR) dues
- California Association of Realtors® (CAR) dues
- San Francisco Association of Realtors® (SFAR) dues, which includes:
- CAF (Community Action Fund, this is local initiative and is NOT a voluntary charge, this is not the same as CAR's HAF).
- LAF (Legal Action Fund, this is a local initiative and is NOT a voluntary charge).
Q: When is my bill due?
A: Your dues/fees must be PAID by the due date specified on the bill.
Q: When will I be assessed a late fee?
A: You will automatically be assessed a late fee if we have not yet received your payment by the due date specified on the bill.
Q: How can I remove the voluntary charges?
A: When you are looking at your bill online, you can click on the voluntary charges to remove them. Watch this 3 minute video to see how it's done.
Q: Am I signed up for automatic billing?
A: The only charges that can be set up for automatic billing are your QUARTERLY MLS Subscription Fees and your ANNUAL Supra Subscription Fees. Your Association Dues CANNOT be automatically billed. To sign up for automatic billing for MLS and/or Supra use this Docusign Automatic Billing Power Form.
Q: How can I have a late fee waived?
A: Please contact firstname.lastname@example.org to create a FreskDesk support ticket to obtain information on having a late fee waived.
Q: What does Allocation mean on the bill?
A: The term allocation is used for the dues amounts paid for the next year. Depending on your membership type, members pay a separate allocation amount to NAR, CAR and SFAR.
Q: Why did I receive two separate invoices?
A: You may have received two invoices from us at different times. If you are a member of both SFAR (the Association) and SFARMLS (the MLS) you received two bills as we approach the end of the year. One of the bills is for your Association dues and the other is for the quarterly MLS service fees.
Q: What are the details for the Deferral Payment Program (DPP) for my Association Dues?
A: You can split up your Association Dues billing into two parts by applying for the SFAR DPP - click here to get started.
Q: How do I change my address or office information? What should I do if I've changed offices?
A: To change your address and/or office information at SFAR, download this Change of Office or Address Form, complete it, and then email to our Membership Group (email@example.com) to create a FreskDesk support ticket to finish the process.
Q: How do I resign from the Association and/or MLS (termination process)?
A: To close your SFAR Realtor Association, MLS, or Supra Key service(s) in good standing, click here to fill out the DocuSign Power Form for Resignation from the Association, complete it, and then email it to our Membership Group (firstname.lastname@example.org) to create a FreskDesk support ticket to finish the process.
You may be eligible for a refund of any prepaid MLS or Supra Key service if you are resigning from ALL services but only if we receive the above Resignation form on or before January 5, 2023. After January 5, 2023 the January fees and subsequent late fees will be payable and are not refundable. Please note that Association Dues can NEVER be refunded, only MLS or Supra Key Fees.